15/01/19: NTUC FairPrice apologises for worm found on the salmon fillet

A worm was found wriggling on raw salmon which Stomper Jeffrey bought on Saturday (Jan 12).

He and his family went to NTUC FairPrice Finest at Bedok Mall and bought the packet of salmon for $4.95 at about 7.03pm.

When they arrived home and took out the salmon to be prepared for dinner at about 8 pm, Jeffrey’s wife and daughter were shocked to find a worm on it.

Jeffrey told Stomp: “My wife and daughter called me to the kitchen to look at the worm.

“We were very disgusted by it and I was concerned because of the recent influx of food safety issues on the news.

“My wife wanted to throw it away, but I suggested we take it back to the supermarket to ask for an explanation and compensation.”

Before that, Jeffrey made sure to snap a picture and video of the worm, which he sent to Stomp.

Jeffrey said he and his family went back to the supermarket and he spoke to a staff member.

“The staff member wanted to exchange the salmon for a new packet, but as we were still traumatised, we asked for a refund instead.

“They provided us with a full refund and we went home.”

In response to a Stomp query, a FairPrice spokesman said: “NTUC FairPrice is committed to upholding a high level of food safety standards and the farmed salmon products we offer to comply with internationally recognised food regulations and standards.

“We have offered an apology to the customer for the unpleasant experience and have provided a full refund for the product last Saturday (12 January 2019).

“This appears to be an isolated incident as checks on existing stocks did not reveal any anomalies and we have not received any similar feedback recently concerning the product in question.

“We take the opportunity to assure customers that food safety and quality are of paramount importance to FairPrice.

“Customers who find the quality of our fresh produce unsatisfactory can return the product to the same store with their receipt for a full refund or exchange.”

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